Once you complete your online application we will normally issue the documents immediately and send an email to the address you provided during the quote.
We work Monday to Saturday and only issue insurance documents on those days. So if you purchase on a Bank Holiday or weekend you may have to wait until the next working day to receive your documents.
Occasionally, if you have special requirements, or there is something unusual about your application, we may have to manually refer a proposal to an insurer. When this happens we may have to wait for them to accept the application before we can send out your policy. We will let you know if this is the case.
Once you have received your confirmation email, your policy documents will be available online from our secure customer zone. We will store them there for you for the life of your policy.Back to top
Don't worry if you lose your policy documents. Your insurance policy is available online in our customer zone, so you can always print out another copy if you need to do so. Just follow the customer zone links. If you can't remember your password just use the forgotten password link and we'll help you set up a new one.
Any problems just give us a call.Back to top
If you need to make a claim, telephone the insurer as soon as you can. The claim line telephone number is printed on your certificate of insurance. If you don't have that to hand you can always go to the customer zone on the website, from there you can download a new set of documents. Alternatively just give us a call and we'll help get the claim registered for you.Back to top